Winners of the Emerald Award 2018 (from left): Mr. Zhang Wei from Forum 66 in Shenyang; Mr. Li Yong and Ms. Lv Ruiyu from Palace 66 in Shenyang; Mr. Zhu Li from Grand Gateway 66 in Shanghai; Ms. Yanson Lui from Kornhill Recreation Club in Hong Kong; Ms. Winnie Wong from Standard Chartered Bank Building in Hong Kong; Mr. Zhu Jianxin and Ms. Ying Min from Plaza 66 in Shanghai attend the award presentation ceremony and share their insights into customer service with other guests.